A question about your appointment, your invoice or your bike? Send us a WhatsApp — it is the fastest route, and on working days we usually reply within the hour. Prefer email, or want to look it up yourself first? The answers to what we get asked most are below.
+31 6 42 03 23 75 — the fastest route, usually within the hour on working days.
hallo@yeply.nl — for invoices, complaints and anything with an attachment.
Your report goes through your account contact and yeply My Business.
Need to move or cancel an appointment? Message us with your name and the date and we will sort it straight away. Ideally the day before at the latest — then the slot can still go to someone else, and the mechanic doesn't drive out for nothing.
No appointment yet? For our workshop in Almere Buiten you book a slot online. If you ride a bike from a brand or lease partner, the appointment goes through them.
If you have a maintenance contract for a fleet, almost everything runs through yeply My Business rather than customer support. That is where you report damage, see per vehicle what has been done and what is scheduled, and follow uptime per location. A damage report there counts immediately towards the SLA in your contract — a WhatsApp message does not, because it never reaches the system.
Fastest by WhatsApp on +31 6 42 03 23 75 — no phone menu, no queue, and on working days we usually reply within the hour. You can also email hallo@yeply.nl, which is easier for invoices or anything with an attachment. If you are a business customer, your report goes through your account contact and yeply My Business.
Message us with your name and the date of the appointment and we will sort it straight away. Preferably by the day before at the latest — then we can still give the slot to someone else, which helps the mechanic who would otherwise drive out for nothing.
For work in our workshop in Almere Buiten we send a text as soon as the service is done; small repairs are often finished the same day. If it takes longer because we are waiting on a part, we tell you rather than leave you waiting.
In yeply My Business, not by WhatsApp. A report there is linked to the vehicle and starts the response time in your SLA; a message does not, because it never reaches the system. My Business also shows service history per vehicle, the cost, and uptime per location. If you can't get in, message us and we'll fix it.
We want to know and we want to fix it. Email hallo@yeply.nl with your name, the date and what it is about — a photo helps. Every service is documented with photos in our platform, so we can look back at what was done rather than guess.
We cover the whole of the Netherlands and the whole of Belgium, with the exception of the Wadden islands. Our own workshop is at Evenaar 198, 1338 NT Almere, in Almere Buiten.
Message us. No phone menu, no queue — usually an answer within the hour on working days.